Notes and recording of today’s group call on Business Systems

Business Systems

Stream Audio

1. The Century 21 Masters Advantage Program (MAPs) offers you a very specific, predictable, duplicatable sales system … use it. It doesn’t need to be modified, edited or changed … just use it.

2. We have to become masters of details if we expect to have a viable system for doing business.

3. Selling real estate in big numbers requires an exact sales system. Once we have established our sales systems we can support it by putting an administrative system in place to back it up.

4. Your system creates business. When your systems are only in your head you become the only asset in your business. As you create your systems, write them down, creating an operating manual for your business. Now the systems create value and are an asset.

5. Create checklists … by simply listing everything that you do when you take a listing or make a sale.

6. Once you have created the checklist and put it on paper … operate by it 100% of the time.

7. Having systems in place takes the stress out of the transaction and creates a better environment for your buyers and sellers.

8. Constantly look for ways of improving your systems by:

a. asking your clients for feedback on your service;

b. asking your staff to critique your systems.

9. Systems and delegation go hand in hand … some thoughts on delegation:

a. Delegation gives you the gift of time;

b. Delegation fosters team building;

c. Delegation gives you the power to multiply yourself;

d. Delegation boosts creativity;

e. Delegation inspires motivation because others see that their opinion counts.

10. Here are the areas that you will need systems for:

a. Finding phone numbers: For Sale by Owners, Expireds, and Just Listed / Just Solds phone numbers;

b. Find homes to door-knock, mapping;

c. Working Past Clients and Center of Influence;

d. New Listings;

e. Servicing listings;

f. Transaction follow-up;

g. Price reductions;

h. The hiring process;

i. A system for keeping track of all business materials;

j. Client Retention.

Suggested reading: The E-Myth

New Listing Checklist;; done by group

  1. take pictures

  2. in MLSx

  3. email MLS to customer

  4. mail MLS to customer

  5. turn in for company advertising

  6. setup Golden Ruler or other online weekly reports

  7. email website sample to customer

  8. just listed postcard

  9. email new listing to newlisting

  10. promote listing at sales meeting

  11. phone numbers around property

  12. order sign up

  13. verify sign up

  14. create flyer

  15. contact lender to prepare financing

  16. DK around it

  17. send to PC/COI via email

  18. send to PC/COI via via postcard

  19. schedule open house; in MLS, Zillow, Trulia, etc.; with seller, who to hold?

  20. make keys; 3 including an extra

  21. lock box

  22. supra box

  23. create virtual tour



photo Bill Gross
General Manager, Century 21 Masters
p:Bill.Gross | | a: 20803 Valley Blvd., Suite 206, Walnut, CA 91789
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Come to the Phone Blitz! Attached is a schedule for the 1st Quarter of 2015

About BillGrossC21

Licensed California Real Estate Broker and Productivity Coaching
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